Posted: Thu Nov 02, 2006 11:27 am Post subject: Outsource to Philippines
Epson America Inc. will be the next company to join the likes of IBM, HP and Dell in outsourcing its tech support and call centers to the Philippines.
Epson has decided to move its customer call center in Richmond Hill, Ontario to a to a third-party call centre provider. The changeover will begin immediately and is expected to take about six months to complete.
All consumer-grade products appear to be affected by the move. The Customer Relations department is also expected to be hit with changes.
“As a result of this move, 300 full-time, part-time and contract positions in Canada will be affected over the next six months,” Epson said in a statement to DailyTech. “All employees impacted by the restructuring will be offered comprehensive severance and benefits packages in addition to personal and career counseling.”
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http://www.dailytech.com/article.aspx?newsid=4768 _________________ Asia Expats Forum Expat Friends Dating
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